If you have changed your mobile number or no longer have access to your old number, you can request to update your registered mobile number. Verification documents may be required.

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• How Do I Change My Mobile Number?
• I've been logged out and can't change my Mobile Number on my own, what should I do?
• Is your existing BonusLink account tied to your old number? Here's what to do

You can link your existing BonusLink Card through the BLINK App. If your card is already linked to another account, follow the steps in the article below.

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• Can I link my existing BonusLink Card to my BonusLink app account?
• Why can’t I change my BonusLink Card in the Shell App?

If you cannot log in, check that you are using your registered mobile number and can receive the OTP. For further troubleshooting and assistance, refer to the articles below.

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• What should I do if I didn’t receive my One-Time Password (OTP)?
• Facing an issue with your account when trying to log in?

Points may take some time to be reflected depending on the transaction. If your eligible Points are still missing, follow the steps in the articles below to submit a Points enquiry.

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• My points are missing or incorrect. What should I do?
• My transaction at Shell did not earn Points. What can I do?

If you’ve placed a redemption order, find out how to track your order or what to do if you haven’t received your redemption item.

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• Tracking Your Redemption Order Delivery
• What to Do If You Haven’t Received Your Redemption Item