Oh no! We know how much every Point matters to you. Before reaching out to our support team, here are three quick checks that might help you find the answer right away:
✔️ Check item eligibility: Sometimes, certain promotional items, specific services, or discounted goods aren't eligible to earn Points. It’s always a good idea to check the partner's specific rules.
📦 Confirm your transaction status: Points are only rewarded for fully completed, successful purchases. If your order is still pending, cancelled, or if you returned an item for a refund, Points won't be credited.
⏱️ Give it a little time: Each of our partners has their own processing timeline. Please allow a bit of time for your Points to safely clear based on that partner's schedule!
✏️ Check that your personal information is accurate and up to date:
- For example, if you registered your Membership a long time ago and your personal details were never updated, your account may become inactive, which can affect point crediting.
- Similarly, if your old card was registered under a different mobile number, your points may not appear when you log in using a new number, as the system may not recognise it as the same account.
If you’ve checked the steps above and your points are still missing after the expected waiting period, don't worry! Our team is more than happy to track them down for you.
Just reach out to our Member Interaction Centre using the "Submit a request" channel below and share these quick details with us:
Your BonusLink Card number
The Merchant or Partner name
The Transaction date and time
A clear snapshot of your receipt, or proof of purchase
Investigation timelines may vary depending on the nature of the issue. Simple cases may be resolved quickly, while cases that require partner verification or system review may take longer.