Points Related

Earn Points

• What is BonusLink Points and how does it benefit me?
• Where can I earn BonusLink points?
• How are Points calculated?
• Can business accounts earn BonusLink Points?
• What happens if a transaction is refunded, will points earn will revoke?
• What activities are excluded from earning Points?

Checking & Tracking Points

• How do I check my Points balance?
• How long does it take for Points to be credited?

Redeem Points

• What rewards are available?
• How to Redeem your BonusLink Rewards?
• Can I combine Points with cash payment?

Points Expiry

• Do Points expire? When will my Points expire?
• How can I check expiring Points?
• Can expired Points be reinstated?
• Will Points expire if my account is inactive?

Missing, Delayed or Incorrect Points

• My points are missing or incorrect, what should I do?
• My transaction at Shell did not earn Points, what can I do?
• Points Redemption Disputes

Points Transfers & Account Changes

• Can I transfer Points to another member?
• What happens to my Points if I change my phone number?
• Can Points be merged between accounts?
• What happens if my account is closed?
• Will my Points be affected if I replace my card?