This issue usually occurs when the mobile number linked to your existing BonusLink Card is different from the mobile number used in your Shell App.
To change your BonusLink Card successfully, both profiles must share the exact same mobile number.
Don’t worry, we can get this sorted out for you! Please scroll down and click the “Submit a request” button below, providing our Member Interaction Centre team with these quick details:
- Your BonusLink Card number shown in the Shell App
- Your existing BonusLink Card number
- A copy of your NRIC or passport
- A mobile bill statement (or a screenshot from your telco provider’s app) clearly showing your full name and mobile number.
Once you share these details, our team will verify your information and help update your profile so you can reconnect your BonusLink Card smoothly.