If you’ve changed your mobile number and can no longer receive OTPs on your old number, you can recover your account by selecting “Trouble signing in?” on the BonusLink login page.
You can access this from the BonusLink Web Portal or BLINK App, or visit bonuslink.com.my/account-recovery directly. This self-service recovery option allows you to verify your account using your registered email address and update your registered mobile number.
Before you start: You must have a verified email address previously linked to your BonusLink account to complete the recovery process.
How to Recover Your Account
1. Access Account Recovery
On the BonusLink login page, select "Trouble signing in?" to open the Account Recovery page.
Verification: You should see the Account Recovery page asking for your registered mobile number.
2. Enter Your Registered Mobile Number
Enter the mobile number currently linked to your BonusLink account and select Continue.
If your account has a verified email address, a masked email address will appear on screen, and a 6-digit OTP will be sent to your inbox.
Verification: You should see “We found your account” and the masked email address where the 6-digit code was sent.
3. Verify Your Email
Enter the 6-digit OTP sent to your registered email address and select Verify.
- Incorrect OTP: If you enter an incorrect OTP, an inline error will appear. Check the digits and try again.
- Didn't receive the code? Wait for the resend timer to elapse and select Resend to send a new OTP to the same email address.
Verification: Once the OTP is verified successfully, you’ll be taken to the "Enter your new mobile number" screen.
4. Enter Your New Mobile Number
Enter your new mobile number and select Continue. An SMS OTP will be sent to your new mobile number.
- Already in use? If the number is already linked to another BonusLink account, you’ll see the error: "This number is already registered."
Verification: Check that an SMS containing a new OTP has been sent to your new mobile number.
5. Verify Your New Mobile Number
Enter the OTP sent to your new mobile number via SMS and select Verify.
- Incorrect OTP: An inline error will appear. Check the code received on your new mobile number and try again.
- Didn't receive the code? Wait for the resend timer to elapse and select Resend to send a new SMS OTP.
Verification: A success screen will confirm that your registered mobile number has been updated successfully. You can now log in using your new mobile number.
Troubleshooting & Error Messages
If you encounter an error during the process, refer to the information below:
-
"We can’t find your account."
The mobile number entered is not registered to any BonusLink account. Select Contact Support for manual assistance.
-
"We can't verify your account."
Your account does not have a verified email address on file. Select Contact Support so our Member Interaction Centre team can assist you with updating your mobile number after manual identity verification.
-
"This number is already registered."
Your new mobile number is already linked to another active BonusLink account. Select Contact Support to resolve the issue.