What should I do if my card has not arrived or arrives damaged or faulty?
Please contact BonusLink within 14 days from your order or redemption confirmation date if your card has not arrived or is damaged or faulty.
If your card remains undelivered or unclaimed after 14 days and you have not contacted BonusLink, your order may be cancelled at BonusLink's discretion. If cancelled, the Points used for the redemption will be refunded to your BonusLink account, subject to the applicable terms and conditions.
Can I cancel or exchange my card order?
Once purchased or redeemed, card orders cannot be revoked, cancelled, returned, or exchanged, and points are non-refundable unless the card is cancelled due to non-receipt where no benefits/rewards have been utilized.
My BonusLink Card is lost or stolen. What should I do?
Continue using your Digital Card: You can continue collecting and redeeming Points instantly using your Digital Card via the BLINK App.
Order a replacement physical card: You can order a physical BonusLink Card by redeeming any of our new selection of cards available on the BLINK App or the BonusLink Web Portal.
Cost: RM15.00 or 1,500 Points per card
Delivery: Delivered directly to your doorstep within 2 weeks