If you notice that your BonusLink Points were deducted incorrectly or without your knowledge, please contact our Member Interaction Centre for assistance.
To help us investigate the matter, kindly provide the following details:
• BonusLink Card Number
• Registered Mobile number
• Redemption details (date, points amount redeemed, and Shell station name)
Our team will review your account history and investigate the deduction accordingly.
We will keep you updated once the investigation is completed or if any additional information is required. Thank you for your cooperation and patience while we work to resolve this matter.