BonusLink GIFT CARD - Terms and Conditions

1. Definitions In these Terms & Conditions, unless the context otherwise requires, the following words and expressions shall have the following meanings:

2. Product Overview 

2.1 About BonusLink Gift Card 

• The BonusLink Gift Card is a points-based gifting instrument that enables Corporate Clients to purchase BonusLink Points credit in bulk and distribute it to Recipients in the form of a Gift Card Code. Upon activation of the Gift Card Code via the BonusLink website or BLINK by BonusLink mobile application, the equivalent BonusLink Points will be credited into the Recipient's BonusLink Member account and may thereafter be utilised to redeem goods, vouchers, products, and services available in the BonusLink Catalogue, subject to the applicable Membership Terms and Conditions. 

• The Gift Card is not a payment instrument, a cash card or a substitute for cash. The Gift Card is a pre-purchased credit in BonusLink Points and its Gift Card Value can only be activated through the relevant Platforms.

2.2 Card Formats

• Physical Gift Card – a printed card with a concealed 16-alphanumeric character, suitable for prize-giving ceremonies and on-the-spot distribution. 

• Digital Gift Card – a 16-alphanumeric character code delivered via email or Whatsapp, which can be activated via the BonusLink BLINK app and website. 

• Corporate Clients may request a customised card design incorporating their corporate branding, logo, or artwork, subject to BonusLink's design guidelines, and to the applicable requirements as set out in these Terms & Conditions. Customisation requests must be submitted together during purchase and are subject to the minimum order quantity and production lead time as communicated by BonusLink at the time of request.

2.3 Eligible Purchasers

• New Corporate Clients are required to contact partnerhelpdesk@bonuslink.com.my to initiate the purchase process, subject to the onboarding and verification process as set out in Clause 11 in these Terms & Conditions. 

• Existing Corporate Clients may place orders through their respective account representatives.

3. Purchase & Denomination

3.1 Denominations

Gift Cards are issued based on the BonusLink Points loaded onto each card. The available denominations per Gift Card are as follows:

3.2 Corporate Purchase

Corporate Clients may place orders for Gift Cards subject to the following minimum order requirements: ◦

 Physical Gift Card: A minimum order quantity of 5,000 Gift Cards per order shall apply. No minimum purchase value or minimum BonusLink Points requirement shall apply, provided the minimum order quantity is met.

 Digital Gift Card: No minimum order quantity shall apply. However, the minimum order value shall be RM10,000 per order (equivalent to 1,000,000 BonusLink Points). 

• The total BonusLink Points purchased may be allocated across such number of Gift Cards and denominations as may be requested by the Corporate Client, subject to the available denominations and BonusLink's approval (where applicable). 

• No maximum order limit applies, subject to BonusLink's approval and regulatory thresholds. 

• Custom denominations from a minimum of 100 BonusLink Points may be requested, subject to BonusLink’s approval. 

• Accepted payment methods: bank transfer (DuitNow / TT) and corporate cheque payable to BonusKad Loyalty Sdn Bhd. 

• Processing time: 

1. Digital Gift Card: Delivery will be completed within 5–10 Business Days upon receipt of cleared payment and the Corporate Client's confirmation and approval of the final artwork (if applicable). 

2. Physical Gift Card: Within 2-4 weeks from the receipt of cleared payment and the Corporate Client's confirmation and approval of the final artwork, subject to the quantity of gift cards ordered.

4. Gift Card Activation

4.1 Digital Gift Card

BonusLink Website The Recipient may activate the Gift Card through the BonusLink website by following the steps below: 

1. Visit the official BonusLink website at www.bonuslink.com.my and sign in to an existing BonusLink account, or register for a new account if not already a Member. 

2. Navigate to the Gifts section via the Rewards and Orders category located in the website footer, or access the Gifts page directly at www.bonuslink.com.my/gifts. 

3. Enter the unique 16-alphanumeric character Gift Card Code as stated on the Digital Gift Card received.

4. Upon successful verification, the equivalent BonusLink Points will be credited to the Recipient's BonusLink account and may be used immediately to redeem gifts, vouchers, products, or services at Participating Partners. 

BLINK Mobile Application 

The Recipient may alternatively activate the Gift Card through the BLINK by BonusLink mobile application: 

1. Download the BLINK by BonusLink app from the Apple App Store or Google Play Store. 

2. Sign in to an existing BonusLink account, or register for a new account if not already a Member. 

3. Navigate to Account → Points & Cards → Activate Gift Card Code. 

4. Enter the unique 16-alphanumeric character Gift Card Code as stated on the eGift Card received. 

5. Upon successful verification, the equivalent BonusLink Points will be credited to the Recipient's BonusLink account and may be used immediately to redeem gifts, vouchers, products, or services at Participating Partners.

4.2 Physical Gift Card

The Recipient may activate a Physical Gift Card by following the steps below: 

1. Scratch the concealed panel on the Physical Gift Card or Gift Card Carrier to reveal the unique 16-alphanumeric character Gift Card Code. 

2. Activate the Gift Card Code via the BonusLink website (www.bonuslink.com.my/gifts) or the BLINK by BonusLink mobile application, following the respective steps set out in Clause 4.1 above. 

3. Each Gift Card Code is single-use only and may only be activated once. Any attempt to activate a previously used Gift Code will be declined.

4.3 Activation Rules

 • Each Gift Card is single-use only and may be activated once. Any attempt to activate a previously activated Gift Card(s) will be automatically declined.

 • Gift Cards are able to be activated exclusively through the official BonusLink website (www.bonuslink.com.my) or the BLINK by BonusLink mobile application. Activation via any other channel, platform, or third-party interface is not permitted and will not be recognised. 

• Upon successful activation, the Gift Card Code Value will be converted and credited as BonusLink Points into the Recipient's BonusLink Member account. The credited BonusLink Points may thereafter be utilised for all available goods, services, vouchers, rewards and offerings within the BonusLink Catalogue, subject to prevailing catalogue listings and applicable redemption terms.

5. Validity & Expiry

5.1 Standard Validity Period

Gift Cards are valid for a period of twelve (12) months from the date of issuance, unless a different validity period is specified and agreed upon at the time of purchase.

5.2 Custom Validity Period

5.2.1 Custom Validity Period

Corporate Clients may request a shorter or custom validity period at the time of purchase by specifying the desired Expiry Date in the Purchase Order Form. Such requests are subject to BonusLink's approval and must be submitted prior to order processing. Once an order has been processed, the validity period cannot be shortened or otherwise amended. 

5.2.2 No Extension of Validity 

The validity period of a Gift Card is fixed at the time of issuance and is non-extendable under any circumstances. BonusLink does not entertain any request for extension, reissuance, or reinstatement of expired or expiring Gift Cards, or for Gift Cards that are lost or damaged, regardless of whether the Gift Cards has been distributed or activated. Corporate Clients are advised to plan the distribution of Gift Cards accordingly within the validity period.

5.3 Expiry & Forfeiture

5.3.1 Automatic Expiry 

Any Gift Cards that remain unactivated upon the Expiry Date shall automatically expire and be rendered void without further notice. BonusLink shall bear no obligation to honour, reinstate, or replace any Gift Cards that have expired, lost or damaged Gift Cards and no refund, credit, replacement, or compensation of any kind shall be provided in respect thereof, whether the Gift Cards was distributed or undistributed at the time of expiry. 

5.3.2 Corporate Client Acknowledgement 

The Corporate Client expressly acknowledges and agrees that charges are incurred at the point of Gift Cards issuance and are non-refundable under any circumstances. Gift Cards that expire due to the Corporate Client's failure to distribute within the validity period, or the Recipient's failure to activate within the validity period, shall be forfeited without recourse. BonusLink shall bear no liability for any loss, damage, or claim arising from such forfeiture.

5.4 Promotional & Customised Gift Cards

BonusLink reserves the right to offer Gift Cards with different validity periods for promotional, seasonal, or customised corporate programmes (“Promotion Gift Card”). Where applicable, such validity periods will be clearly communicated to the Corporate Client or Recipient at the time of purchase or issuance. In such event, the use of such Promotion Gift Card shall be in accordance with any term and condition as BonusLink may from time to time specify, in addition to these Terms & Conditions.

6. Restrictions 

• Gift Cards are valid for use in Malaysia only, unless expressly stated otherwise. 

• Gift Cards are non-reloadable. Once the Gift Card Value is exhausted, the said Gift Card cannot be topped up. Unless otherwise if any exemption was arranged.

 • Gift Cards are non-transferable and cannot be resold for monetary value without BonusLink’s prior written consent. 

• The Gift Card is not a cash card or a substitute for cash. The stored value in the Gift Card is non-refundable, and it may not be refunded, converted to or exchanged for cash, regardless of whether the stored value has been fully or partially utilised.

 • Gift Cards obtained through unauthorised channels will be void.

 • Gift Cards shall not be used for any unlawful purposes. 

• BonusLink reserves the right to cancel, suspend, deactivate, invalidate or void any Gift Card if it suspects fraud, misuse, or breach of these Terms & Conditions, in which case the unutilised stored value shall be forfeited. 

7. Fees & Charges 

• No fees or charges shall be imposed by BonusLink for the issuance of Gift Cards under the Programme. 

• Corporate Clients shall only be required to pay for the value of the BonusLink Points purchased and loaded onto the Gift Card(s). 

• Unless otherwise agreed in writing by BonusLink, no activation fee, issuance fee, administration fee or other service fee shall be payable by the Corporate Client in connection with the purchase or issuance of Gift Cards. 

8. Loss, Theft & Replacement 

• BonusLink shall not be liable for Gift Cards that are lost, stolen, damaged, or used without the Corporate Client and / or the Recipient’s permission. Upon the issuance of the Gift Card(s) to the Corporate Client and / or the Recipient, the ownership and risk of loss of the Gift Card(s) passes to the Corporate Client and / or the Recipient, unless otherwise provided in these Terms & Conditions.

 • In the event a Gift Card is deemed:

 (a) defective due to a manufacturing defect; or 

(b) faulty or damaged as a result of any act or omission of BonusLink or its servants, agents or contractors, 

BonusLink shall, at its sole discretion, replace the affected Gift Card at no charge. Any replacement Gift Card issued pursuant to this Clause shall carry the same stored value and expiry date as the original Gift Card.

9. Refunds & Cancellations

 • Gift Card purchases are non-refundable once the order has been processed, except as required by applicable law. 

• For the avoidance of doubt, charges are incurred at the point of Gift Card issuance. Unactivated or expired Gift Cards do not qualify for a refund, credit, or replacement, irrespective of the reason for non-activation. 

• Promotional or complimentary Gift Cards issued free of charge are non-refundable under any circumstances.

10. Corporate Client Obligations

 • Corporate Clients must complete BonusLink's corporate onboarding and verification process prior to placing any bulk Gift Card orders. To initiate the onboarding process, Corporate Clients are required to complete the registration form available at this link.

 • Registration typically takes 7–12 business days for new accounts.

• Corporate Clients must ensure Gift Cards are distributed only to legitimate employees, customers, or award recipients and not used for money laundering, fraud, or any illegal purpose.

 • BonusLink reserves the right to conduct additional due diligence checks (KYC/AML) and to reject or suspend orders pending clearance. 

• Corporate Clients are responsible for safeguarding Gift Cards prior to distribution. BonusLink is not liable for losses arising from the Corporate Client's failure to secure unissued cards.

 • Corporate Clients must not resell Gift Cards at a premium or for commercial profit without BonusLink's written consent.

11. Intellectual Property & Branding 

• All BonusLink branding, trademarks, and design elements remain the exclusive property of BonusKad Loyalty Sdn Bhd.

 • Corporate Clients may request co-branded physical Gift Cards subject to a Branding Agreement and payment of applicable fees. 

• Unauthorised reproduction, modification, or use of BonusLink branding is strictly prohibited.

12. Data Protection & Privacy 

• BonusLink collects and processes personal data in accordance with the PDPA and BonusLink's Privacy Notice available at www.bonuslink.com.my/privacy. 

• Data collected is used for: order processing, fraud prevention, regulatory compliance, (where consent is given) marketing communications, and other purposes which are relevant to this BonusLink Gift Card programme.

• In the event that personal data of any third party is supplied by Corporate Client to BonusLink, Corporate Clients must obtain appropriate consent from such third party including but not limited to the Gift Card Recipients before sharing their personal data with BonusLink.

 • BonusLink may share data with: Participating Partners (for redemption purposes), regulatory authorities (as required by law), and third-party service providers under confidentiality obligations.

 • Data retention: transaction records will be retained for 7 years in accordance with the applicable laws.

13. Limitation of Liability

• BonusLink's liability to any Recipient or Corporate Client arising out of or in connection with any individual Gift Card(s) shall be limited to the last stored value balance on such Gift Card(s). 

• To the maximum extent permitted by the applicable law, BonusLink shall not be liable for: 

(a) any delay or failure in processing Gift Card transactions arising from technical failures of third-party systems, telecommunications networks, or infrastructure not under BonusLink's control; 

(b) any force majeure event, being any event beyond BonusLink's reasonable control, including but not limited to acts of government or regulatory authority, pandemic, war, civil disturbance, cyberattack, infrastructure failure, natural disaster, or industrial action; 

(c) any loss of profits, business opportunity, goodwill, or revenue, or any indirect, special, incidental, or consequential loss or damage of any kind; 

(d) any damage to or loss of data stored in a Gift Card or on BonusLink's systems; or

(e) any fraud or forgery perpetrated on BonusLink by a third party where BonusLink has taken reasonable steps to prevent such fraud; 

• Nothing in these Terms & Conditions limits BonusLink's liability for fraud, wilful misconduct, or as otherwise prohibited by applicable law.

• BonusLink reserves the right to engage agents or contractors to administer the Gift Card programme and shall not be liable for any act, omission, or negligence of such agents or contractors, save where BonusLink has been negligent in their appointment or supervision. 

• BonusLink makes no representation or warranty that the BonusLink Platform will be error-free, uninterrupted, or prompt, and BonusLink does not warrant the continued availability of any particular product, service, or reward in the BonusLink Catalogue. 

• Each Corporate Client and / or Recipient agrees to indemnify and hold BonusLink harmless from and against any claims, damages, losses, costs, or expenses arising from the Recipient's misuse of the Gift Card, breach of these Terms & Conditions, or provision of false information to BonusLink.

14. Amendments 

• BonusLink reserves the right to amend these Terms & Conditions at any time, including eligible activation platforms, fees, and validity periods. 

• All such amendments will be communicated via the BonusLink website, BLINK app notification, or direct email to Corporate Clients, with at least 14 days' notice where practicable.

• Continued use of a Gift Card after the effective date of any amendment constitutes acceptance of the revised terms.

15. Termination 

• In the event BonusLink intends to terminate or suspend the BonusLink Gift Card programme for any reason whatsoever, BonusLink shall provide at least fourty-five (45) days’ notice of such termination / suspension in such manner as BonusLink may determine. 

• Upon the effective date of termination, no new Gift Cards shall be issued under the Programme. 

• Notwithstanding the termination of the Programme, any Gift Cards validly issued prior to the effective date of termination shall remain valid and may continue to be activated in accordance with these Terms and Conditions until their respective Expiry Date(s), after which any unused value shall lapse.

16. Governing Law & Dispute Resolution 

• These Terms & Conditions are governed by, construed and enforced under, and subject to the laws of Malaysia and the courts of Malaysia shall have exclusive jurisdiction hereto. 

• Any dispute arising out of or in connection with these Terms & Conditions shall first be referred to BonusLink's Customer Service for resolution within 30 days, without prejudice to the right of either party to commence or pursue any legal proceedings.

17. Contact Information

18. Miscellaneous 

• Severability: If any provision of these Terms & Conditions is found to be illegal, invalid, or unenforceable under the law of any jurisdiction, the legality, validity, and enforceability of the remaining provisions shall not be affected. 

• Entire Agreement: These Terms & Conditions, together with any Purchase Order Form (Quotation) and Branding Agreement, constitute the entire agreement between the parties in relation to the Gift Card programme and supersede all prior representations, agreements, or understandings. 

• No Third-Party Rights: These Terms & Conditions are not intended to confer rights to a third party to enforce or enjoy the benefit of any provisions contained herein.

• Non-Waiver: No failure or delay on the part of a party in exercising any rights or remedies under this Agreement at any time or for any period of time nor any knowledge or acquiescence by a party of, or in, any breach of any provision of this Agreement shall operate as or be deemed to be a waiver thereof nor shall a waiver by that party of any breach constitute a continuing waiver in respect of any subsequent or continuing breach. A provision of right or remedy under this Agreement may not be waived except in writing signed by the party so waiving