If your In Store Redemption transaction fails, please follow the initial troubleshooting steps below:
Ensure your BonusLink account is active: Log in to your account before redeeming and make sure you can successfully receive the One-Time Password (OTP) required to complete your redemption.
Check your balance: Verify that you have a sufficient amount of BonusLink Points to cover the total cost of the redemption.
If your account is active and you have enough Points but the issue still persists, please contact our Member Interaction team for assistance using the "Submit a request" channel below. To help us investigate and resolve the issue quickly, please provide the following details:
The error message displayed during the transaction
The specific date, time, and merchant outlet name where the failure occurred
Your BonusLink Card number or registered mobile number