Can I cancel or reverse an "In Store" Redemption?

No. Once an "In Store" Redemption transaction is completed at a participating merchant outlet, your Points are immediately deducted from your account.

Because the reward is processed and issued in real-time, the transaction is considered final. Therefore, the redemption cannot be cancelled, reversed, or exchanged for cash, other items, or alternative reward.

To avoid any issues, we highly recommend verifying your items, transaction details, and the point value required before confirming your redemption with the cashier.

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