If your reward or purchase arrives damaged, incorrect, faulty, or with missing parts, please notify our Member Interaction Centre within three (3) working days from the date you received it.
To help us process your replacement quickly, please submit a request to us with the following details:
1. Your Order Details & Proof
Order Number
Photo Proof of Item (For Damaged, Incorrect, or Missing Parts): Clear photos showing all angles of the item.
Photo Proof of Box: Clear photos showing the outer condition of the delivery box.
Video Proof (For Faulty Items): A short video demonstrating that the item is not functioning properly.
2. Next Step: Courier Pick-Up & Original Packaging
Once our team receives and reviews your details, we will arrange a courier pick-up for the return.
⚠️ Important: Please ensure you keep and return the item together with its original packaging (the original box). A complete return in its original packaging is strictly required for merchant validation and to successfully process your replacement.
If your item arrives faulty, damaged, incorrect, or with missing parts, please notify our Member Interaction Centre within three (3) working days from the date you received it.
To help us assist you and process your replacement quickly, please provide us with:
🔢 Order Number
📷 Photo Proof: Required if your item is physically damaged, incorrect, or missing parts.
🎥 Short Video Proof: Required if your item is faulty or not functioning properly.
(include all the angle of the damaged..........include condition of the box....
⚠️ Mandatory Requirement: Please ensure that you keep and return the item together with its original packaging (the original box). A complete return in its original packaging is strictly required for merchant validation and to successfully process your replacement.
Once we receive these details, our team will immediately review your case and guide you through the next steps as soon as possible!