If you encounter an error while redeeming your Gift Card, we recommend checking a few common causes before trying again:
- The Gift Card code has been entered accurately.
- The Gift Card has not expired.
- Any applicable merchant, product, or redemption eligibility criteria have been fulfilled.
- The Gift Card has not been redeemed previously.
- There are no overlapping promotions, vouchers, or discounts that may prevent the Gift Card from being applied.
After checking these conditions, you may try the redemption again. If the error continues to appear, please reach out to the BonusLink Member Interactions Centre at memberservices@bonuslink.com.my and provide details of the issue so that our team can assist you further.