2. Agreement 

• All bookings are subject to availability and the respective Supplier’s specific terms and conditions, which may be found on the Supplier’s own website. In the event of inconsistency, the Supplier’s specific terms and conditions shall prevail for any booking-related matters, and these Terms and Conditions shall govern your use of BonusLink Travel.
• By using BonusLink Travel and/or completing a booking, Members agree to comply with and be bound by these Terms and Conditions including cancellation, refund, and Points rules. If you do not agree to any part of these Terms and Conditions, you shall refrain from using BonusLink Travel or complete a booking with us.
• By using BonusLink Travel, Members acknowledge and consent to the processing of all personal data and information provided, made available or submitted by you to us in accordance with the Privacy Policy. You further acknowledge that you have read and agreed to the Privacy Policy.
• Without limiting the generality of the foregoing, the use of BonusLink Travel and/or the Platform shall at all times, subject to all Policies as may be developed and imposed on the relevant users by us from time to time.  

3. Eligibility

•  BonusLink Travel is available only to individuals who have successfully registered as Members of the BonusLink Programme.
•  Access to and use of BonusLink Travel is at all times subject to the Membership Terms and Conditions, as may be amended, supplemented or updated by us from time to time and published on our Platform.
• In the event your Membership is suspended, terminated or otherwise ceases to be valid for any reason whatsoever, your eligibility to use BonusLink Travel ceases immediately.

3A. BonusLink Travel

• We operate BonusLink Travel as a platform, accessible via our website or mobile application, to enable Members to search, book, purchase and/or arrange hotel and accommodation bookings with Suppliers via EasyGDS.
• All such bookings made through BonusLink Travel are made directly with the Supplier via EasyGDS. BLSB does not provide, own, operate, or manage any hotels or accommodations, and has no control over the hotel and / or accommodations provided by the Supplier.
• BLSB’s role is limited to facilitating the payment process, including enabling payment via Points and/or cash, and transmitting Members’ booking requests, payment confirmations, and related information to the relevant Supplier via EasyGDS. EasyGDS will communicate with the relevant Supplier for Member’s booking confirmation and fulfillment.

4. Access and The Use of BonusLink Travel

4.1 BonusLink Travel Platform Content and Availability

• We do not guarantee the authenticity, accuracy or completeness of any content on the Platform, including content provided by the Suppliers. 
• The prices displayed for hotels and/or accommodations on the Platform may change during or after your search. Price changes after a confirmed booking do not affect your confirmed price.
• Use of the platform content is at your own risk. We shall not be liable for any damage or loss arising from content accessed through the Platform.
• We do not guarantee that our Platform will always be available or uninterrupted. We shall not be liable for any loss or damage arising from any unavailability or interruption of our Platform or Services.

4.2 Use of BonusLink Travel

•  You agree that:
  • you will only use BonusLink Travel for personal and non-commercial purposes;
  • you have the legal capacity to enter into contracts;
  • you will use BonusLink Travel lawfully and in compliance with these Terms and Conditions;
  • all information supplied by you is true, accurate and complete; and
  • if you make any bookings on behalf of any other individuals,
  •  you will obtain their authorisation prior to acting on their behalf;
  • you will inform them about the Terms and Conditions that apply to the booking and ensure that they agree to, and will comply with, such Terms and Conditions; and
  • you will be responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking.

4.3 Prohibited use

• You agree not to:
• use BonusLink Travel unlawfully, fraudulently or abusively;
• make false, fraudulent or speculative bookings on BonusLink Travel
•  use BonusLink Travel for any other purpose not reasonably intended by us;
• reproduce, duplicate, copy or re-sell any content of BonusLink Travel in contravention with these Terms and Conditions
• access without authority, interfere with, damage or disrupt any part, equipment or network on which BonusLink Travel is stored, or any software used in the provision of BonusLink Travel;
• post or transmit, or cause to be posted or transmitted: (a) any material that is libellous, defamatory, obscene, pornographic, abusive, offensive, fraudulent, misleading, harassing or profane; (b) malicious content including malware, Trojan horses, or viruses, or which otherwise interferes with any Member’s access to our Platform; and (c) unsolicited mass mailings or other forms of spam, including junk mail or chain letters; and
• infringe any applicable laws, statute, ordinance or regulation and any rights of us and/or any third party, including but not limited to intellectual property rights

5. General Booking Terms

5.1 Booking Process

• Members may browse and view hotel and / or accommodation through BonusLink Travel, with all bookings made directly with the Suppliers via EasyGDS.

• All bookings are subject to the applicable rate types, which determine the cancellation, modification and refund terms of the bookings. Members are responsible for reviewing and understanding the applicable rate type prior to completing a booking, as further set out below:
  • Non-Refundable Rates
    • Cannot be cancelled, modified, or refunded after confirmation.
    • No refunds, credits, or Points reinstatement for cancellations, no-shows, or early check-outs.
  • Refundable Rates
    • May be cancelled according to the Supplier’s specific terms and conditions.
    • Cancellation windows typically 5 working days before check-in, subject to the Supplier's cancellation policy contained in the Supplier’s specific terms and conditions.
    • Once a booking is outside the Supplier’s cancellation window, cancellations are no longer permitted and no refunds will be provided. 
    • Refund amounts may vary due to foreign exchange rate fluctuations applied by the issuing bank or payment provider at the time of refund processing.
    • Failure to Cancel in Time
      • Booking amount forfeited.

      • No refund or Points adjustment will apply.

• Upon selecting the preferred hotel and/or accommodation, Members are required to provide complete and accurate guest details and proceed to payment. 

• Submission of a booking constitutes a booking request to the relevant Supplier via EasyGDS, subject to acceptance by the Supplier. 

• The booking will only be confirmed once the Supplier accepts the request, at which point a confirmed booking is created. 

5.2 Payment

• Payment shall be made via credit or debit cards and/or Points redemption.

• Selected bookings may allow a combination of Points and cash payment, subject to availability to Points in the Member’s Account. Where applicable, Points may be used to offset part or all of the booking amount.

• All cash payments made through approved payment channels shall be processed and converted into Points within BonusLink’s system solely for the purpose of redeeming the corresponding hotel and/or accommodation booking.

• Points used for a booking shall be deemed redeemed upon booking confirmation and cannot be reused, except where a cancellation is permitted in accordance with these Terms and Conditions.

• Members must ensure that payment details provided are valid and that sufficient funds or Points are available at the time of transaction.

• We shall not be responsible for any fees, charges, currency fluctuations, or other costs imposed by the Member’s payment provider or financial institution.

5.3 Booking Confirmation

•  A booking is only confirmed upon acceptance by the Supplier.

• Upon confirmation, Members will receive a booking confirmation email containing the booking reference number and relevant details of the reservation. 

• For the avoidance of doubt, any “confirmation” or “thank you” page displayed upon submission of payment only acknowledges receipt of the booking request and does not constitute a confirmed booking.

6. Booking Modification / Cancellation and Refund Policy

6.1Booking Modifications

• BonusLink Travel does not support booking modifications after a reservation is confirmed. Changes to travel dates, guest details, room type, or other booking information (collectively, “Booking Modifications”) are not permitted. 

• If a Booking Modification is required, Members must:

  • Cancel the existing booking (subject to the Supplier’s cancellation policy), and
  • Create a new booking with the correct details.
• Requests for add-ons or special arrangements (e.g. extra bed, breakfast, airport transfer, celebration setup) are not handled by us. Members may contact the Supplier directly and immediately to arrange any add-ons, subject to the Supplier’s specific terms and conditions, as well as charges.
• Cancellation penalties or partial refunds may apply based on the Supplier’s terms and conditions.
• We are not responsible for rate differences between the original and new booking.
• A new booking is subject to availability and prevailing rates at the time of rebooking.
• We do not facilitate or guarantee the approval of any add-on requests made directly with the Supplier via EasyGDS.

6.2 Booking Cancellations

• All booking cancellations must be submitted via BonusLink Member Interaction Centre channels (email, WhatsApp or the online portal) (“Cancellation Requests”). 
• All Cancellation Requests made through unauthorized channels will not be processed.
• All Cancellation Requests are subject to verification of booking details, Supplier's specific terms and conditions, and BonusLink approval. The Supplier’s specific terms and conditions shall take precedence where applicable.
• BonusLink and its affiliated partner may, at our sole discretion, decline any Cancellation Requests that don’t meet cancellation conditions.
• Processing timelines vary by booking type, Supplier’s specific terms and conditions, and operational requirements, typically within 7-21 business days.
• All Cancellation Requests for BonusLink Travel bookings must be submitted at least five working days prior to the scheduled check-in date or service date. Any Cancellation Request received after this period may not be eligible for refund or reversal of Points and/or cash used for the booking. 

6.3 Refund Policy

• Subject to the Supplier’s specific terms and conditions on refund policy, 
  • All approved refunds shall be refunded to the original payment method used for the booking.
  • Where payment was made wholly in cash (including credit/debit card or other approved payment channels), the approved refund shall be credited back to the same original payment method.
  • Where payment was made wholly using Points, the approved refund shall be reinstated in the form of Points to the Member’s Account.
  • Where payment was made using a combination of cash and Points:
    • The cash portion shall be refunded to the original payment method; and
    • The Points portion shall be reversed and credited back to the member’s BonusLink Account.
• For the avoidance of doubt, any refund processed in cash represents a refund of the cash amount paid by the member in connection with the transaction, including where such cash was applied toward the purchase or redemption of Points for the booking.
• Processing timelines may vary due to internal verification procedures, banking processes, and payment gateway requirements, where applicable.
• Approved refund Points will be credited to the Member’s BonusLink Account within twenty-one (21) business days from the date of submission.
• The refunded amount (whether cash and/or Points) shall not exceed the amount originally paid or redeemed for the booking.
• Refund amounts shall be determined strictly in accordance with the Supplier’s cancellation and refund policies in effect at the time of booking. 
• BonusLink shall not be responsible for any reduced refund amount resulting from the Supplier’s cancellation or refund policy.
•  No refunds or Points recovery will be provided for:
  • Non-refundable rate bookings.
  • No-shows (failure to check in without prior cancellation).
  • Early check-outs or shortened stays.
  • Cancellation Requests submitted outside the permitted cancellation window.
  • Bookings where the member has violated the Supplier’s specific terms and conditions policies or these Terms & Conditions. 

Points Expiry

• Points that expire after booking but before cancellation processing is completed shall be deemed forfeited.
• Expired Points will not be refunded, reinstated, extended, or replaced.
• Members are advised to verify Points expiry dates prior to booking and to consider the implications of selecting non-refundable rates.

7. Points Earning

• Eligible bookings earn Points per the BonusLink Travel Points policy.
• Points are typically credited 7 days after the hotel and / or accommodation stay is completed or successful check-out from the relevant hotel and / or accommodation.
• Points will not be credited for cancelled, refunded, or no-show bookings.
• Points are eligible to be earned solely on the portion of the transaction paid using cash or other non-Points payment methods. Any amount paid using Points is excluded from Points earned.

8. Points Cancellation & Reversal

• Approved cancellations/refunds may reverse, adjust, or forfeit Points.
• Reversals may apply fully on refund and booking conditions.
• BonusLink may claw back Points in cases of refunds, cancellations, chargebacks, or disputes.
• Points are not awarded for cancelled or refunded bookings, whether fully or partially, where the stay is not completed. BonusLink reserves the right to reverse or claw back Points in such cases.

9. Fraud Prevention & Misuse

• BonusLink monitors bookings for suspected misuse, e.g., repeated refundable bookings for Points.
• Actions in case of suspected fraud may include:
  • Suspend Points crediting
  • Reverse awarded Points
  • Cancel bookings
  • Restrict account access
• Actions may be taken without prior notice.
• We reserve the right to cancel any booking made under an obvious pricing error or system error, even after confirmation of your booking.

10. Chargebacks & Disputes

• Members are encouraged to contact BonusLink Travel support before initiating a chargeback or payment dispute. We are committed to resolving concerns fairly and promptly.

10.1 Dispute Resolution Process

• Contact our support team with your booking reference and concern details
• We will investigate and respond within 14 business days
• If unresolved, you may escalate through your payment provider

10.2 Chargebacks Filed Without Prior Contact

• If a chargeback is initiated without contacting us first, we reserve the right to:
  • Contest the chargeback using booking records, payment confirmations, and acceptance of these Terms & Conditions
  • Reverse any Points awarded for the disputed transaction
  • Suspend Points earning on the account pending resolution

10.3 Fraudulent or Abusive Chargebacks

• Chargebacks determined to be fraudulent or abusive (such as claiming non-receipt of services that were properly provided) may result in:
  • Permanent reversal of Points associated with the transaction
  • Restriction or suspension of Account access
  • Cancellation of active bookings made with the Account

10.4 Legitimate Disputes

• We recognize that genuine issues occur. Valid disputes for service not rendered, incorrect charges, or unauthorized transactions will be handled fairly and will not result in account penalties when resolved in good faith.

10.5 Our Commitment

• BonusLink maintains detailed transaction records and will work with Members and payment providers to resolve disputes accurately and transparently.

11. Limitation of Liability

11.1 Supplier Responsibility

• The Supplier is solely responsible for providing the hotel / accommodation services described in your booking. 
• We do not in any way directly or indirectly operate, manage or control the hotel and / or accommodation services and are not a party to the contract between you and the Supplier. 
• We have no control over and assume no responsibility whatsoever for any arrangements you make with the Supplier as a result of your use of BonusLink Travel.
• Any issues related to the hotel and / or accommodation services, including but not limited to quality, availability, or delivery, are the Supplier's responsibility. 
• In the event of any dispute between you and the Supplier, we are under no obligation to become involved. 
• We disclaim all liability arising out of or in connection with any loss, damage, cost or expense incurred by you in relation to the Supplier or the accommodation services, including without limitation any non-performance of a confirmed booking due to bankruptcy, insolvency, liquidation, reorganisation, dissolution or similar events affecting the Supplier, and your sole recourse shall be against the Supplier and not against us.

11.2 What We Are Not Liable For

• To the maximum extent permitted by applicable law, BonusLink and its affiliates, officers, directors, employees, and agents shall not be liable for:
  • Property-related issues: Overbooking, renovations, construction, service quality, cleanliness, facility limitations, property closure, or changes to amenities
  • Incorrect submitted information: Any loss or damage incurred as a result of incorrect, incomplete, or inaccurate details (including name, identification details, nationality, contact details, or payment details) submitted by you when making a booking, including where such inaccuracies result in our inability to contact you with important booking information or your inability to check in to the relevant hotel or accommodation.
  • Booking errors: Any bookings, including duplicate bookings, made by you in error
  • Payment and currency charges: Any fees charged by your bank, card issuer, or other account provider for international or cross-border payments; any alternative exchange rates applied by your account provider when paying in a different currency; or any fluctuation in exchange rates between the time of booking and the time of payment
  • Personal harm: Personal injury, illness, death, or property damage occurring at or caused by EasyGDS or any Supplier or their staff
  • EasyGDS / Supplier conduct: Acts, errors, omissions, representations, warranties, negligence, fraud, or misconduct by EasyGDS or any Supplier or their personnel
  • Accuracy of information: Inaccuracies in Supplier-provided descriptions, photos, ratings, amenities, or policies displayed on our platform (unless we directly caused such inaccuracies through our own actions)
  • Service availability: Unavailability of specific properties, rooms, or services
  • Force majeure: Events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, terrorism, or civil unrest
  • Third parties: Actions or failures of third-party payment processors, technology providers, or other service partners
  • Indirect damages: Any indirect, incidental, special, consequential, or punitive damages, including lost profits, business interruption, or loss of data

11.3 Our Responsibility

• We are responsible for operating and maintaining the BonusLink Travel booking platform with reasonable care and professional diligence. Our liability is limited to issues directly caused by:
  • Our failure to process a properly submitted booking
  • Technical errors on our platform that we directly caused and failed to correct after being notified
  • Our breach of these Terms & Conditions

11.4 Liability Cap

• Where BonusLink is found liable under applicable law, our total aggregate liability shall not exceed the lesser of:
  • The Points value and fees you paid for the specific booking in question, or
  • RM 400 (Malaysian Ringgit four hundred)

11.5 Consumer Rights Protected

• Nothing in these Terms and Conditions  limit or exclude our liability for:
  • Death or personal injury caused by our own negligence
  • Fraud or fraudulent misrepresentation by BonusLink Travel
  • Gross negligence or willful misconduct by BonusLink Travel
  • Any liability that cannot be excluded under Malaysian consumer protection laws

11.6 Dispute Resolution with Suppliers

• Any refunds, compensation, service recovery, or remedies for accommodation-related issues are:
  • Subject to the Supplier's terms, conditions, and policies
  • Governed by applicable consumer protection laws
  • The responsibility of the Supplier, though we will assist in facilitating communication where reasonable

11.7 Member Responsibility

• You are responsible for:
  • Reviewing Supplier’s specific terms and conditions, ratings, reviews, and amenities before booking
  • Verifying that accommodation meets your specific requirements
  • Reporting issues to the Supplier via EasyGDS and BonusLink Travel support promptly
  • Complying with Supplier’s specific terms and conditions and local laws during your stay

12. Amendments

• We reserve the right to amend the Terms and Conditions or any part thereof from time to time. 
• Such amendment(s) shall be effective immediately upon notice thereof, which may be given by means of, including, but not limited to, posting on the Platform, or by electronic or conventional mail, or by any other means by which you obtain notice thereof..
• We shall have the right at any time to change or discontinue any aspect or feature of BonusLink Travel.
• It is your responsibility to review the Terms and Conditions regularly. Your continued use of the Platform after any such amendments, whether or not reviewed by you, constitute your agreement to be bound by such amendments. 
• Each of your bookings will be governed by the then-current applicable Terms and Conditions at the time of such booking

13. Suspension of BonusLink Travel

• We shall be entitled to suspend, withdraw or restrict the availability of all or any part of BonusLink Travel for business and operational reasons. 
• We will try to give you reasonable notice of any suspension or withdrawal of BonusLink Travel. 
• If BonusLink Travel is terminated, your bookings will still be honoured by the Suppliers, subject to their terms and conditions, unless you receive a notification indicating otherwise.

14. Travel Preparation

• You must ensure that you satisfy all applicable legal requirements when entering a country / territory including but not limited to, your passport, national ID cards, visas and health requirements.
• Travel requirements may change without notice. You should review travel advisories, restrictions, and consult the relevant consulate before booking and again prior to departure. 
• You are responsible for arranging your own travel insurance before departure, and we are not responsible for any insurance coverage. 

15. Star Rating

• Some hotels or accommodations on BonusLink Travel may display star ratings or other ratings. These ratings are provided by the relevant Suppliers for information only. 
• We do not verify these ratings and make no guarantee that they match ratings on other websites or platforms. 
• Star ratings are for reference only which do not guarantee the facilities, amenities, services, quality, comfort, or other features of any hotel or accommodation.

16. Links to Third Party Sites

• BonusLink Travel may include links to third-party websites or resources, including those of Suppliers. 
• These links are provided for your convenience and information only. We do not control these sites and are not responsible for their content. 
• Your use of any third-party site is at your own risk, and we are not liable for any loss or damage arising from such use. 

17. Intellectual Property

• Each party (its suppliers, contractors, partners and/or licensors (if any)) shall own and retain all its existing rights, titles and/or interests in, to and/or under patents, registered designs, designs, copyrights, names, marks, trade names, trademarks, service marks and logos and all other intellectual, industrial and/or proprietary rights (‘‘Intellectual Property Rights’’). 
• Nothing in these Terms and Conditions shall transfer or assign any such Intellectual Property Rights to the other party.
• As between BLSB and you, all Intellectual Property Rights developed pursuant to these Terms and Conditions by BLSB (its suppliers, contractors, partners and/or licensors (if any)) shall vest in BLSB upon its creation.
• You shall not use our information in which any of our Intellectual Property Rights subsist without our prior written consent save and except for the purpose of, and only to the extent necessary for the purpose of, performing your obligations under these Terms and Conditions.

18. Indemnity

• You agree to indemnify and hold us, our related corporations, contractors, successors, assigns, and third parties, and each of our and their respective directors, officers, employees and agents harmless from and against all loss, damages, claims, fines, penalties or expenses, including attorneys' fees, arising howsoever from or in connection with any breach, default, omission, misrepresentation, negligence, misconduct, non-observance and/or non-performance of this Terms and Conditions by you or on your part or of any other person for whose acts or omissions you are vicariously liable, whether in tort, contract or otherwise.

19.   Breach of these Terms and Conditions by you

• If you fail to comply with these Terms and Conditions or any applicable laws, we may take any of the following actions at any time, without prior notice:
  • Reject or cancel any bookings associated with your name, email address, or Account, on behalf of Suppliers;
  • Temporarily or permanently suspend or withdraw your right to use BonusLink Travel;
  • Issue a warning to you;
  • Initiate legal proceedings to recover all costs on an indemnity basis, including reasonable administrative and legal costs;
  • Pursue any further legal action;
  • Disclose relevant information to law enforcement authorities as reasonably necessary or required by law; and
  • Take any other measures deemed appropriate at our sole discretion.
• You agree that we shall not be liable for any loss or damage arising from your breach of these Terms and Conditions. You are solely responsible for any losses we incur as a result of your non-compliant use of BonusLink Travel.
• If we cancel your booking, we may not provide a reason where doing so would violate applicable laws or hinder the detection or prevention of fraud or other illegal activities.
• If we cancel your booking, you may not be entitled to a refund if:
  • You have breached these Terms or any applicable law;
  • The Supplier’s specific terms and conditions do not allow refunds; or
  • We determine, at our sole discretion, that you are not eligible due to suspected fraud or abuse.
• In such cases, you must not attempt to access BonusLink Travel under a different name or Account. If you believe your booking was cancelled in error or you are entitled to a refund, please contact our support team. We are not responsible for any loss or costs incurred as a result.

20. Governing Law

• These Terms and Conditions shall be governed by, construed and enforced under, and subject to, the laws of Malaysia and the courts of Malaysia shall have exclusive jurisdiction hereto.

21. Notices

• Except as otherwise agreed or provided in these Terms and Conditions, all notices and other communications to be given to any party pursuant to these Terms and Conditions shall be in writing and shall be valid and sufficient if dispatched or sent in the following manner:
  • If by BLSB to you
    • by hand, registered post, courier or other registered postal service to your address in BLSB’s record;
    • by posting, publishing or sending a notification on or through the relevant Platform (to your inbox or generally on the news feed/other parts of the Platform);
    • by email to the email address provided by you;
    • by publication in a newspaper; or
    • by short messaging services (SMS) to the mobile phone number registered with BLSB.
  • If by you to BLSB
    • by hand, registered post, courier or other registered postal service to:

Attention: Member Interaction Centre
Correspondence Address:
BonusKad Loyalty Sdn Bhd 199701022703 (438200-T)
Level 7 Block C Menara Glomac, Kelana Business Centre
Jalan SS 7/2, Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan

• by email to memberservices@bonuslink.com.my 
• Notwithstanding anything to the contrary in this clause, notification by way of email, Platform notification and SMS shall not be applicable to or valid with respect to any legal, notices, claims, demands, suits, actions and/or proceedings.
• Notices shall be deemed to have been served (a) if delivered personally, the next business day after it has been delivered; (b) if sent by registered postal service or courier, three (3) business days after dispatch; (c) if sent by e-mail, upon successful delivery of the email and recorded as a sent email; (d) if sent by way of posting, publishing or sending a notification, on or through the relevant Platform or by SMS, immediately upon it being successfully posted, published or sent.
• If deemed service or receipt is not within business hours (meaning 9.00 am to 6.00 pm Monday to Friday on a day that is not a public holiday in the place of receipt), such notice is deemed to have been served or received when business next starts in the place of receipt.

22. Interpretations

• In these Terms and Conditions, unless the context otherwise requires:
  • words denoting the singular include the plural and vice-versa;
  • words denoting natural persons include bodies corporate and unincorporated;
  • references to any legislation, statutory provision and/or law shall include any subsidiary legislation, guidelines, rulings and/or regulations made under such legislation, statutory provision and/or law and any amendment, substitution, re-enactment, modification and/or replacement made in relation to the foregoing from time to time (“Modification”) so far as such Modification applies or is capable of applying;
  • headings of these Terms and Conditions are inserted for convenience only and shall not affect the construction or interpretation of these Terms and Conditions;
  • references to any party to these Terms and Conditions or any other agreement or instrument shall include that party's successors and permitted assigns;
  • no rule of construction or interpretation applies to the disadvantage or detriment of the party having control or being responsible for the preparation of these Terms and Conditions; and
  • any words following the terms including, include or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.