Sometimes things don’t go as planned - here’s a step-by-step guide to help you navigate common situations:
1. Blackout dates or restricted travel periods
Certain rates or promotions may not be available on specific dates especially high-demand periods.
Action: Always check your travel dates before booking to avoid conflicts.
2. Hotel overbooking or room unavailability
Rarely, a hotel may be overbooked or unable to accommodate your reservation.
Action: Request the hotel for an alternative accommodation nearby first. Then, reach out to BonusLink Member Interactions team for refunds as per hotel policy and BonusLink Travel T&Cs. Our team may take 2-3 working days to follow up with you, after checking with the hotel.
3. Issues during your stay
Problems could include room condition, amenities, or service issues.
Action:
a. Notify hotel staff first—they can often resolve things immediately.
b. If needed, reach out to BonusLink Member Interactions team for further assistance.
💡Tip: Keep your booking confirmation and hotel contact details handy to resolve any issues faster.