Our process works as follows:
1. Member Interaction Centre receives and reviews your request (within timeframes above)
2. We verify your booking eligibility for cancellation
3. For refundable bookings, we coordinate with the hotel/supplier for approval
4. You receive cancellation confirmation via email
5. Refunds (if applicable) will be processed according to the original payment method within 21 working days, subject to approval.
Important Notes:
- Non-refundable: cannot cancel, no refund, no points.
- Refundable: must cancel within allowed window.
- No modifications allowed after confirmation; add-ons only via hotel.