Yes, however cancellation and refund eligibility depend on the rate type selected during booking. Some bookings are refundable, while others are strictly non-refundable.
Before booking, we recommend checking your booking’s cancellation policy to understand what applies to your reservation.
Refundable bookings: Can be cancelled within the allowed cancellation window after hotel approval. Refunds are processed according to the original payment method.
Non-refundable bookings: Cannot be cancelled or refunded under any circumstances (this includes points NOT returned).
Important Note:
Cancellation policies vary by hotel, room type, rate plan, and travel period.
Missed the cancellation window?
If your booking is no longer eligible for cancellation but you’re facing unexpected circumstances, feel free to contact us. We’ll do our best to explore how we can help.