This issue usually occurs when the mobile number linked to your BonusLink App account is a recycled number that was previously registered under another user account.
Don’t worry, we can get this sorted out for you! Please scroll down and click the “Email Us” button below, providing our Member Interaction Centre team with these details:
- Your BonusLink Card number shown in the BonusLink App
- Your existing BonusLink Card number
- A copy of your NRIC or passport
- A mobile bill statement (or a screenshot from your telco provider’s app) clearly showing your full name and mobile number.
Once you share these details, our team will verify your information and update your profile to reflect the correct information.